First Appointment

At Rugby Physio, we try our best to maximise the time you spend with your Physiotherapist. That is why our receptionist will complete your basic consultation paperwork, prior to you meeting the physio. This means that you will not have to go through these details during your face to face time with your Physiotherapist.

For the first appointment, please arrive at the clinic 10 minutes before your allocated appointment. This will allow us to check that we have recorded your details correctly and give us the opportunity to take you through the treatment consent form and health questionnaire. This simple form lays out our terms of business, highlights our cancellation policy and gives us your authority to treat you.

You will be asked to sign the consent form prior to commencing your assessment.

Initial Assessment

The initial assessment is the most important part of your course of Physiotherapy and is essential to diagnose the root cause of your problem and to plan the most effective treatment. Your Physiotherapist will discuss their findings with you. They will explain and agree a treatment plan  and also offer you advice and specific exercises to help speed up the healing process. To find out more detail about the format of the initial assessment and the likely questions, please consult the FAQ section.

Subsequent Treatments


  • Manual joint mobilisation or manipulation techniques
  • Soft tissue massage
  • Exercise programmes
  • Ultrasound
  • Rehabilitation programme
  • TENS
  • Acupuncture
  • Ergonomic advice
  • Pilates
  • Hydrotherapy
At Rugby Physio we believe that conditions and injuries recover quicker through a combination of expert “hands on” treatment combined with advice and exercises specific to your problem. Specific treatment plans may include some of the range listed and we will always work within your budget whether or not you are with an insurance scheme.

Every treatment is tailored to your specific needs. At your assessment, you will complete a questionnaire to give you a “score ” as to how much your problem is an issue. This will be used to log your progress. The Physiotherapist will assess your progress from one treatment to the next depending on your reaction to the previous treatment, alter and progress your treatment accordingly.

Discharge at Full Recovery

At Rugby Physio, we do not believe in making you book and pay for treatments upfront, and we certainly don’t keep you on treatment if we believe you have reached full recovery. We will strive to get you back to a full recovery as soon as possible. We will push for the last few degrees of movement or getting rid of the last elements of pain and will discuss your options for discharge with you when we feel we have achieved this. Again, we do not discharge you outright on your last treatment, but will leave your case open for a 4-6 week period, when we will call you and make sure that you are doing OK and that you are happy to be discharged.

Medical Records

Detailed medical records are maintained at each stage throughout your episode of care at Rugby Physio. Physiotherapists update your records during and after each session, they will also write clinical reports and discharge summaries for your GP & Consultant appointments, depending on your preference.

Your medical records are also available (under separate release authorisation) for use by your solicitors and legal representatives. Should you require copies of your notes, please contact the clinic who will help to obtain these records.

We take the security of your personal information and medical records very seriously at Rugby Physio. We are registered with the Data Protection Agency and are fully compliant with the safeguards mandated by them along with the new GDPR regulations. To find out more follow the link to Data Protection.

Chartered Physiotherapists

All assessments and treatments at Rugby Physiotherapy are given by fully qualified Chartered Physiotherapists who are registered with the Health Professions Council.

The importance of this statement cannot be stressed enough. To find out more about this statement and further details of the Physiotherapy Team follow the link to Our Physiotherapy Team.